Post by parvej64 on Nov 11, 2023 8:55:02 GMT 2
If you notice any bug issues or something bad is happening don’t bury your head in the sand but tell the client what happened and how you are going to handle the problem and what is your plan of action. I mainly contact clients directly via email. In addition to monthly invoices and reports we notify clients whenever we discover any issues and every month we conduct an audit to check if any new technical errors have appeared on the client's website. Financial Issues The issue here is no longer that of the experts but that of the client.
Clients may have financial problems solely or recently due to external factors such as the coronavirus pandemic or the war in Ukraine. The reasons may be different but you have no influence over it. Solution As I mentioned at the photo retouching beginning of this article acquiring new customers is much more expensive than retaining existing ones so you can suggest: Reduce your budget This will allow you to only perform the necessary work Monitor the client’s website to maintain what has been achieved so far As a result, cooperation is suspended until the customer's situation improves. This will allow you to retain the customer and possibly improve your relationship with him.
I have suspended work with a client many times due to his poor financial situation. Competition The market is highly competitive and there will always be an agency that can serve the client at a lower price or convince them that it can do it better. I myself have fought many times for clients who tried to steal from me. So far I haven't lost anything because of it. Solution The key is to provide high quality service and good contact with customers. He will trust you when he sees you working on his projects even if there are no results. It’s also worth with you. For me for example: Good and fast contact Direct and unrestricted access to the expert.
Clients may have financial problems solely or recently due to external factors such as the coronavirus pandemic or the war in Ukraine. The reasons may be different but you have no influence over it. Solution As I mentioned at the photo retouching beginning of this article acquiring new customers is much more expensive than retaining existing ones so you can suggest: Reduce your budget This will allow you to only perform the necessary work Monitor the client’s website to maintain what has been achieved so far As a result, cooperation is suspended until the customer's situation improves. This will allow you to retain the customer and possibly improve your relationship with him.
I have suspended work with a client many times due to his poor financial situation. Competition The market is highly competitive and there will always be an agency that can serve the client at a lower price or convince them that it can do it better. I myself have fought many times for clients who tried to steal from me. So far I haven't lost anything because of it. Solution The key is to provide high quality service and good contact with customers. He will trust you when he sees you working on his projects even if there are no results. It’s also worth with you. For me for example: Good and fast contact Direct and unrestricted access to the expert.